Installers were on time and very professional. They started digging and then things just went downhill from there. When Jacob P . Thanks for the great recommendation! Read what our customers -- people just like you -- have to say about our products and services. Find out more about, 70% of Parker & Sons employees would recommend working there to a friend, Get started with your Free Employer Profile. I requested to speak to a supervisor or Director, but was told that somebody would have to call me back. Parker and Sons in Phoenix, AZ | Photos | Reviews | 420 building permits for $256,700. 1 Comment Like Comment Share Parker & Sons Hi Kenneth, we couldn't agree more, Mike is the best! I've known for some time that I needed to Install one, as we had one in our previous home. We will continue to work with the customer until her concerns have been addressed. Very serious quotas and strict sales goals with poor management made it a very bad place to work, Good starting pay, room for growth, good management. During the week we also done get assigned breaks. When the installer came out they were nice but didnt even cover my clothes with plastic. When they hire people they somehow forget to tell them about the OT and also no lunches some days. Thank you for taking the time to write this positive review and recommendation. The managers don't communicate well at all. I'll be sure to pass along your kind words of praise. These are just a few examples: Dave at Parker and Sons came to my rescue. Note that complaint text that is displayed might not represent all complaints filed with BBB. How is it possible the install quote increased by almost 4x? They were able to come out SAME DAY and get our AC back up and running. Hi Lois. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Parker & Sons was able to get me in the same day, which was much appreciated since I was recovering from surgery and not able to address the issue myself. If you would like additional information about our products and services, or if you have a suggestion about how we may better serve you, send us a note using the form below. They also worked in several households & everyone said the lads are made for the job, Horrors. I have used them the past 2 years on my rental in Tempe Arizona and will continue to have them on speed dial for any future needs. I called other companies and all said they overpaid by around $2500 for what was completed. Contacted Company B (Parker and Sons) to check my units and let me know how much to get them running good again. 3636 E Anne St A, Ste A, Phoenix, AZ 85040 United States. We are very happy. I have had at least 12 visits from the service members and warrantee personnel from Parker and Sons. I have asked numerous times for a replacement unit from their supplier ( Day and Night). Parker and Sons Reviews (1203) Add a review. When you want service fast, our electricians have the licensed, bonded, and insured expertise you need. Parker & Sons looks forward to working with you again! They do not value their customers. Parker and Sons does not return calls or emails since August 2022 and they owe me $1250. Great service. Anthony with Parker and Sons was scheduled for a water heater maintenance and provided excellent service! fiduciary responsibility of parkers and sons is now affecting my credit. Parker and Sons schedules "emergencies" as part of their daily schedule. We used Parker several times and were happy. We are very happy. Now the second issue is talking to his manager 2. The coupler came loose and it needed to be taped back together. We told the manager we would paid an extra 400.00 dollars for a higher seer for a better engery efficiencys. He was absolutely correct. Must have the ability to self-start and take responsibility for work. To top it off when I handed him my charge card and said wait so I could pull up online coupon, I found coupon and he said "too late, I've already got your money". I will not use them in the future if I need another new unit. Parker & Sons is a great company. We are glad to have been there for you when you needed us most! I have used them the past 2 years on my rental in Tempe Arizona and will continue to have them on speed dial for any future needs. Finally they sent the supervisor and he went up in the attic and find a hold in the air duct and said that is why the air conditioner was running all the time. They were able to come out SAME DAY and get our AC back up and running. This was less than 3 months after repairs. The department is basically understaffed. When our AC went out, my first call was to our home warranty company, but they couldn't get anyone out to see us for 5 days, which is an outrageous amount of time to be without AC in Arizona! He was absolutely correct. Parker & Sons has been serving Phoenix area homeowners and businesses since 1974 and is recognized nationally for being one of the most knowledgeable heating, cooling, plumbing, and air quality contractors in the industry. Outrageous. Customer service contacts and company information. In 1909, she and her son, Gilbert wrote a musical comedy, The Girl From. Heating. . We repair and maintain existing electrical systems. We also have a Tucson site. Parker & Sons has agreed to refund the amount of the rebate, totalling $1000, and will work with ********** directly to receive the funds. There are still labor laws to abide by! Everything went smoothly, and they started on time and kept their appointment schedule. Ive been using them for almost 9 years now and they are very trustworthy. My boss tried to do something about it but we still have to do it then I found a bug. Parker & Sons is currently rated 4.4 overall out of 5. This is being addressed immediately and someone will reach out. Parker & Sons is amazing. Yelp users havent asked any questions yet about Parker & Sons. Install or Replace a Heat Pump. There are still labor laws to abide by! The job got done as quickly as they could because it was a big big job. They are professional and courteous. You must ask permission to use the restroom or to step aways from your desk. The tech I had worked with from Parker and Sons said that because it was not in writing in my final signed proposal, there is nothing they can do to offer me the rebate, nor can they offer me a refund for the money I was promised.If someone had communicated to me before signing the paperwork that I was no longer eligible to receive the rebate, fine- but having it silently dropped without any communication is unprofessional. $673.54 is what I am owed and I want them to refund me for no services rendered . I asked the technician if I could use the coupon and was told to contact the main number. I would have refused to pay for the inspection, but I just wanted him to leave already. Their technician Josh is the absolute best!! Learn more about Birdeye. page 5. - owner buys cheap equipment, Good pay
Had 2 faucets leaking. I had purchased a new faucet online myself. There is no cleaning staff. The install takes, at most, 3 hours. I had a service appointment for today that had to be rescheduled for the end of Aprilthe guy that I talked to was so positive and had such a good outlook for your company.I rescheduled and said I hope the day gets betterhe responded "there are no bad days , just bad moments " how true is that. - could be paid more
electrician, air duct cleaning, ceiling fans. Find out more about salaries and benefits at Parker & Sons. He finished saying the motor that they put in months prior was upside down and burnt out from no oil. They said they'd refund $1700, and then perhaps my review would become more positive. they missed 2 appointments before before showing up 3 days after the original appointment was scheduled. Do you clean the ductwork? Why bother even to schedule in advance? Laurie C. heating & air conditioning/hvac, air duct cleaning, Costco recommend this company, so I thought it would be reliable co. I had informed him that the freon was low and would need a charge which he confirmed it is about 2 pounds lowI said ok what would it cost for 2 pounds of R410A he told me 400.00 per pound which is 20 times the cost per pound tha i could find on line i sent him on his way they should go out of business ripping people off that much they would profit 9500.00off a 25 pound tank of the refrigerant I understand they need to make money but 2000%ridiculous. Parts were AT MAX $750 likely $500. Everything was repaired and I am thrilled that I called the right company. He went above and beyond to help us! Called for service at 6:01 am, no tech on duty. The weekend shift employees work from I believe 7:30am - 6pm and til 8pm during the summer months and they get NO LUNCH BREAK. I paid $11,000.00 for the heater and a/c. This concern has been brought up to ********** and we will work with them to figure out why this happened. Larger 3.5 ton unit was low on refrigerant and had a leak. We also have a Tucson site. They fixed both in 15 minutes for under $100! page 2. Serving both homeowners and businesses for over three decades, we are nationally recognized for being one o Read more Location & Hours 3636 E Anne St Ste A Next time, if I ever schedule with this company again, I should consider scheduling as an emergency. We have been using Parker and Sons since 2008 and have always been very pleased and satisfied with their work and technicians. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Erin S. Parker & Sons is amazing. HIPAA Guidelines To Remember While Responding To Patient Reviews. Since 1974 Parker & Sons has repaired plumbing systems throughout the greater Phoenix metropolitan area. Ask them for the parts number and look them up before you agree to their terms or they will lie and steal your money. Stay up-to-date on current news, promotions, and industry tips. Parker & Sons installed a water softener and did an excellent job. BBB Business Profiles may not be reproduced for sales or promotional purposes. The charge would be $3,819.00. Friendly environment
We agree that this rebate has taken way longer than expected and have gotten nowhere with HD directly. Did a fabulous job. Verification can help ensure real people write reviews about real companies. Yelp confirmed a business or employee license. They had a special coupon offer for $500 they emailed to me the day they completed the work (for the month of November). Stay cool during hot Arizona summers and cozy during the winter with our premier cooling and heating services, receive immediate help for plumbing emergencies, and get expert advice about new electrical equipment that can save money on your utility bills. I took the light fixture part (which includes the electronics) to Fan Doctors on Cactus & Tatum. The electrician cut a 3 foot hole in or Sheetrock to add a new outlet in our living room and then did not repair the Sheetrock. When our AC went out, my first call was to our home warranty company, but they couldn't get anyone out to see us for 5 days, which is an outrageous amount of time to be without AC in Arizona! and ultimately told me I would need to wait two weeks! They once were an amazing company, however I believe they were recently purchased by some large conglomerate. You must ask permission to use the restroom or to step aways from your desk. Get more reviews from your customers with Birdeye. ******************** Tucson has processed a refund as requested and send it via US Mail. Everybody was friendly and courteous. Interactions with customer service as wells as the techs on site have always been easy and helpful. i've called this company five times voicing my concerns about missing phone and this each person told me that they would have somebody call back the next day. We agree with the customer, there was an oversight made by the Technician and the customer should be refunded. Their request will take **** business days to process. Stay up-to-date on current news, promotions, and industry tips. Bonuses are not capped. ( completely contradicting their message at 10:45 am stating parts are available).Ive reached out to ********************* and ****** ? Replace water softener with Aquasauna water filtration system. File a Complaint. Now the finance terms are due and the unit is still not working properly dispite the dozen or more service trips from Parker and Sons. Even the best lawyers don't make that much! Parker and Sons consumer reviews, complaints, customer service. They rip me off by charging me 711.00 for a part that only cost 40.48 cents and for another part that only cost 45.00 dollars they charged me 474.00 and reassured me into signing the invoice. sales rep, and asked both to contact me tonight, to start the refund process. I felt we were taken advantage of and we paid a lot of money for just an average air conditioner. But they CAN'T keep newcomers because all they get a taste of is, Get started with your Free Employer Profile. He was friendly, prompt, and made me feel so much calmer by assuring me everything would be alright. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Dedicated to 100% customer satisfaction, we stand behind our work with exclusive parts and labor warranties. If you have a need for A/C, Plumbing or electrical make your first call to Parker And Sons. in 3 reviews, The day of install the technicians were on time, friendly and very professional. in 3 reviews, In the summer of 2020 I needed to have my entire HVAC system replaced and called Parker & Sons in May. in 2 reviews, Good evening! You are in Phoenix. Be careful who you let inside your home. the technicians were on time, friendly and very professional. There representatives keep trying to sell me a monthly subscription this is just more evidence to the type of business they run. Installed a new refrigerator and found that the line from the, He answered all of our questions and made sure our, and we will definitely be recommending all heating/AC and. Schedule Service. Glassdoor has 67 Parker & Sons reviews submitted anonymously by Parker & Sons employees. Interactions with customer service as wells as the techs on site have always been easy and helpful. I called Parker & Sons, inc. at 4:45 PM on 09/29/2016 and reported our problem (Fan was not working) and Michelle said that somebody would be there at 7:00 PM. We were quoted almost the exact same amount from a competitor for the install AND provide the Aquasauna system (which we paid $1400 for). We're not your Average Joe! Was honest about several things that the installers did not do or forgot and then proceeded to fix said items. Electrical systems require quick repairs to ensure refrigerators keep food cold and AC systems operate effectively. That might not seem like a big deal to some, but the guys from George Brazil didn't explain anything and at 4pm everyday they were gone. Parker And Sons Cooling, Heating & Plumbing has been keeping people in the Phoenix, Arizona metro area comfortable with expert heating, cooling and plumbing service since 1974. I warn you do not use them. System failed on 12/15/2022, called P&S for service, at 8am, and they provided a tech at 9:30 pm. I may have not been presented other billing options. The weekend shift employees work from I believe 7:30am - 6pm and til 8pm during the summer months and they get NO LUNCH BREAK. We have been customers for over 20 years. Neither have returned my calls.It will be in upper 30s tonight. Never trust this company they are a bunch of thieves. Lastly, this guy was supposed to "have experience with Solar systems". Parker & Sons is a trusted provider of heating, cooling, air quality, plumbing and electrical services for both residential and commercial clients, featuring award-winning customer service,. Worst company ever!!!! Their error of omission cost me $950. So, Parker & Sons is charging $833/hour. The manager said he would make it right. Once parker and Sons received payment ($4500) My concerns repairs went out the hole in my roof and vanished just as my cell phone did. I guess they use the Inflation as the excuse to bump the costs by $$$$. The discussion went in circles again on 300 vans, fuel , inflation etc. Great pay. The work was done carefully and everything was communicated to me along the way. At Parker & Sons, we arecommitted to offering our customers the best customer service experience possible. -Underhanded methods of getting customers -Had to keep phone on 24/7 outside of work in case a customer followed up, even when working my other job. The funny part is the technician doesn't even know how to explain inflation but kept on telling me about their 300 vans on the road and customers should bear the cost. The email sent to *************************** is attached. Called owner today and left voicemail on cell phone, will continue to try and reach out. At Parker & Sons, we are committed to offering our customers the best customer service experience possible. Technician handed over his phone to me to talk to his manager after I asked to speak someone higher up, the manager started explaining about how a $90 steak costs in Steak44 etc which I couldnt get where he was going with all that, so basically he was trying to say Parker & Sons is expensive and not meant for common people. Customer service contacts and company information. Im without heat. Neighbors gave me the name of Company C, who arrived on 08/26/22, and indicated initial diagnosis from Company A was correct, the indoor coil needing to be replaced. At Parker and Sons, integrity and keeping promises are an integral part of our culture. There must be Melvins manning the keyboards too. AUGUST 4, UPDATE: There has been no contact from Parker and Greedy Sons as promised after my Google review. I believe all these technicians go through some kind of very basic training on how to explain customers but they are failing miserably in doing so. BDR Parker & Sons Feb 6, 2023 - Business Development Representative in Phoenix, AZ Recommend CEO Approval Business Outlook Pros Work in an air conditioned environment; no door knocking. Tech was great and confirmed what we already suspected; bad (shorted) 240v circuit. He was friendly, prompt, and made me feel so much calmer by assuring me everything would be alright. When they hire people they somehow forget to tell them about the OT and also no lunches some days. Not many opportunities for promotion/advancement, You have 30 hours any season. I think it would actually get somebody to my home faster. This refund will arrive at ******************************* home in a check form. Literally the only Pros are the MONEY. Charged them $4600 to replace a water heater. The quote was for $669, which was verbal, never provided in writing. They were able to come out SAME DAY and get our AC back up and running. I called another well known company and was quoted hundreds less. Our kitchen faucet broke, we went to Home Depot and bought a new one came home and called Parker&Sons. Very pleasant. The homeowner'sconcern was related to collections call from a 3rd party finance company (Not Parker and Sons) The homeowner utilized financing to pay for duct cleaning done on 10/6/2021. Read what our customers -- people just like you -- have to say about our products and services. I contacted Parker and Sons and asked for a refund of my $285.78 annual maintenance plan. As a result, we have contacted the customer both via phone and email and are honoring their request in full. I had a lower electric bill with my old a/c. As for the quote to fix; $3400 for a 25ft electrical run seems too high. to our friends and family be done by Jesus. Thanks for nothing pat Mack Fine. Schedule an appointment with us today! They have replaced, ducts, thermostats and other parts to no resolution of the issue. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. It would be more fair to the consumer to charge labor hours. Have a great night! Verify your email to use filters. Dont get scammed like we did - do not use Parker and Sons!! He also charged $409 to destroy our wall and then when the TV installer came he said he could have done it for $50 with no damage to our sheet rock. Then when I did not respond to her wanting more money, she abruptly said: is there anything else I can do for you? Company C replaced the coil for $2,100.00. They were efficient and timely manner. So far, so good. This profile is powered by Birdeye. 3d Total of $818 plus tax. I said the breaker was for the air conditioner/heater, and I needed a repair man for my air conditioner. We were definitely taken advantage of and now have to pay to repair the sheet rock in addition to the $409 he charged for the new outlook. ******* said that is not what she sees on the invoice. Simply use this form, and we'll get back with you! $10000 for replacement unit. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. You are in Phoenix. We have to clean ourselves in the office. Had been without plumbing for days already. Useful Reply Reporter447795 Be warned. 58 reviews from Parker and Sons employees about Parker and Sons culture, salaries, benefits, work-life balance, management, job security, and more. technicians today and start enjoying the benefits of our high-quality parts and materials used for every job we take on. Parker and Sons takes care of both the plumbing and A/C maintenance. Good. Visa, MasterCard, American Express, Discover, Check. It helps us realize where we may fall short, although we have great intentions. During this time, we have responded to over 1,000,000 service calls in the Phoenix community, helping people just like you with their electrical needs. Enjoy the benefits of a maintenance plan, including discounted pricing, priority scheduling, and peace of mind. We use dedicated people and clever technology to safeguard our platform. Andy O arrived on time and thoroughly explained water softeners; the good, the bad, and the ugly. Luckily, my next call was to Parker & Sons. Justin was so nice and professional. -Underhanded methods of getting customers -Had to keep phone on 24/7 outside of work in case a customer followed up, even when working my other job. No refund received yet. Parker and Sons has standard refund processes that were followed. Will continue to go with Parker & Sons for all my A/C needs. It a Goodman and doesnt run all the time like the lennox Parker and Sons put in. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. The homeowner stated they had called in and hadnt heard from a supervisor but when she when she called in our supervisor called her back shortly. I am going to dump this company's contract ASAP. They were absolutely mind boggling! Over priced wanted to charge $1200 for replacement motor. Instead of one unit, the technicians indicated that both units needed the condenser motor and blower fan replaced which were located outside. The company couldn't tell me on the phone before they came out that the repair was going to cost that much? They did some plumbing and electrical work. Founded 1974 With Angi since September 2004. Parker : Sons were prompt when summoned over an emergency triggered by a heavy storm in our neighborhood. Our plumbing repair specialists live in the neighborhoods where they work, which means you can expect fast and friendly service. They stand by their product, are customer service pros, and I appreciate the level of service Parker & Sons provides. Parker & Sons is amazing. Never said a word. He assured me a tech would replace parts today ( 12/19/2022).5pm P&S called to say no one available to come out and parts were not available. Their employees should put on face mask when entering someone house. We have to clean ourselves in the office. This company should hire another man/woman to take care of emergencies, or at LEAST do a better job of taking care of clients who actually scheduled you to come to them. Doesn't matter if you have install or not Well guide you through the process. Finally I had to pay $700 for two capacitors. Then you have a group bonus each month and also quarterly bonus. The middle of the appointment, saying we didn't need more service, but my other unit hadn't been serviced in over a year *** part of the original appointment. I have 2 a/c in my house is about 3900 sq ft. My other a/c is 5 ton and it works great. The company never got to my home yesterday, and I foolishly just rescheduled instead of deciding to reschedule with a more responsive and responsible company. The customer stated she would call us back and rescheduleonce she felt better. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. They explained every single thing they did. The department is basically understaffed. Companies can ask for reviews via automatic invitations. Get professional service from our Trust Certified technicians today and start enjoying the benefits of our high-quality parts and materials used for every job we take on. Dedicated to 100% customer satisfaction, we stand behind our work with exclusive parts and labor warranties. Took advantage of my elderly parents! During this time, we have responded to over 1,000,000 service calls in the Phoenix community, helping people just like you with their electrical needs. They never call me back. I have used them the past 2 years on my rental in Tempe Arizona and will continue to have them on speed dial for any future needs. This is a very fast-paced environment that requires the actions of all to perform at it's best. Here are 8 tips for writing great reviews. Learn about Parker and Sons culture, salaries, benefits, work-life balance, management, job security, and more. Denise, thank you for the kind words about Josh! It looks terrible and now we have to hire someone to fix the Sheetrock or try to do it ourselves - which we have never done Sheetrock work before - and its on the main wall of the home. Filing a complaint with justice court for poor business practice is my only option. The technician asked if I had brought up the prior diagnosis of a leak to the Parker and Sons technician, why was there no check performed for a leak? This came out to a total of $5,948.97 included a charge of $285.78 for an annual maintenance plan. Useful. I have a warranty so I'm forced to keep dealing with them. So, let's see. International Association of Better Business Bureaus. Since we opened for business in 2019, we read more. . Parker and Sons is a life savor. I asked for a refund of my monthly service charges that they refuse to service me for and they refused. Have an after-hours emergency? I was told I was the next customer in a 2 to. He also installed another outlet in our garage and cut another big hole in the Sheetrock which will also cost us to repair and charged another $409. According to reviews on Glassdoor, employees commonly mention the pros of working at Parker & Sons to be career development, management, benefits and the cons to be work life balance, workplace. Absolutely phenomenal. Yelp users havent asked any questions yet about. According to anonymously submitted Glassdoor reviews, Parker & Sons employees rate their compensation and benefits as 3.6 out of 5. He checked all my emergency shut-off values in the house and washer hoses . License: Not Required. Parker and Sons is a life savor. The manager said he would call us back and he never did. I had purchased an HV** unit from Parker and Sons to replace previous unit. Chicago Tribune May 8, 1941, page 29: Mrs. Mary Moncure Parker Services for Mrs. Mary Moncure Parker, playwright and club woman, will be held at 4 p.m. Saturday at Rosehill Cemetery. Thank you! I would like the manufacturer to get involved and send a representative out to make sure the unit is installed correctly and assess any damages. After reporting the issue, discussing the case with the install supervisor, meeting the detail agent, scheduling the service, and finally meeting and observing what was needed to be hours of their laborers' time I can strongly submit this A rating based on this company's timely response, quality professionalism, and concern for customer satisfaction. Buyer beware - their rookies may cost you real money! Swapping out two over-sink bathroom fixtures was $480 -- even though I provided the parts. Parker and Sons consumer reviews, complaints, customer service. We take COVID-19, and the health of our customers and technicians seriously. Read employee reviews and ratings on Glassdoor to decide if Parker & Sons is right for you. ), but that in itself is absurd. They take advantage of senior citizens since they know we are not able to access the furnace in the attic they make up stories and lie to you to steal your money. A Note From Our President Regarding COVID-19. Employees also rated Parker & Sons 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.3 for career opportunities. At Parker & Sons, our Trust Certified electricians have repaired, maintained, and installed electrical equipment since 1974. The SRP rebates were supposed to take out some of the price pain. 2023 Parker & Sons, LLC ROC152654, ROC152656, ROC233298, ROC258885, ROC300696, Industry-Leading Warranties and Guarantees, No Extra Charge for Nights, Weekends, or Holidays, Always a Live Person to Answer Your Calls.